Customer Service Agent – null

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*NÃO ENVIE CURRÍCULO SEM TER O PERFIL SOLICITADO! 

Título: Customer Service Agent

Cidade/Estado: null / null

Descrição:

We are  a US holding – a leader in the textile industry offering fabrics, luxurious furnishings, and ground-breaking design. The company prides itself on its well-merchandised collections, supported by a global network of showrooms, outstanding customer service specialists and a state-of-the-art distribution center. All unified with their shared vision of a more beautiful world, a world filled with color.Currently, we are looking for the brightest candidates to join our team, which will support our international customer service activities.The Role*Respond to calls, emails, voicemails, and online chats*Social media monitoring and messaging*Grow customer base, locating new customers*Perform outbound calls to attract new clients*Provide feedback and ideas internally to improve the customer experience and increase sales*Proactively follow up with new and existing clients*Perform other duties as assignedWhat we offer:*Opportunities to work remotely in our young and energetic international team*Career growth opportunities*Friendly working environment*8-hour working day – day shiftIdeal Profile*Excellent command of English is a must – both verbal and written (B2 to C1 level)*Prior customer service experience (sales and/or phone)*Experience with CRM will be considered as an advantage**A positive and energetic personality and excellent communication*Dedicated team player*Ability to multi-task and comply with deadlines and high priorities*Excellent attention to detail and follow-through skills*Able to work independently and problem solve when necessary*Excellent attendance and punctuality*Computer literacy What’s on Offer?Opportunity within a company with a solid track record of performanceWork alongside & learn from best in class talent

 

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